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Vehicle Storage Facility FAQs

Frequently Asked Questions

    1. What are your office hours of operation?
      Office hours are Monday through Friday, 8:00 AM – 5:00 PM, closed from noon until 1:00 PM. Open on Saturday and Sunday from 8:00 AM until noon; closed on holidays. 
    2. Why was my vehicle towed?
      Vehicles are towed to the facility for various reasons. Each vehicle is directed to the Vehicle Storage Facility by the authority of the Little Rock Police Department.
    3. What are the methods of payment?
      Cash, Visa, MasterCard, American Express or Discover Card. PERSONAL CHECKS ARE NOT ACCEPTED.
    4. Can I sign my vehicle over to the City to retrieve personal belongings?
      No, the City of Little Rock is prohibited from taking ownership of vehicles.
    5. What is a police hold?
      A hold placed on a vehicle that is under investigation. This hold is placed on the vehicle by the Officer. Contact the Little Rock Police Department for further information.
    6. Is my vehicle secured?
      We have twenty-four (24)-hour surveillance system and attendants on duty twenty-four (24) hours a day, seven (7) days a week. We attempt to protect vehicles from weather conditions, if vehicle is not heavily damaged.
    7. Can someone else retrieve my vehicle for me?
      Provide a notarized statement from the owner and picture ID or driver's license authorizing named person to retrieve vehicle along with a description of vehicle (year, make, model and VIN) to be picked up. All other required documents must be provided before vehicle is released.
    8. My vehicle was stolen, what do I do?
      We direct the customer to the Little Rock Police Department to get a copy of the Stolen Vehicle Report, which will allow the customer to pay only the towing and administrative fees, if picked up within five (5) days of notification of vehicle being found.
    9. The owner is in jail, how can someone else pick up his/her vehicle?
      A person attempting to retrieve a vehicle on behalf of an incarcerated vehicle owner must obtain a Statement of Incarcerated Person, sign the document and provide a description to be picked up, along with the person’s name, to retrieve the vehicle. All other vehicle ownership documents must be validated and fees paid prior to vehicle release.
    10. What do I do if my vehicle needs to be towed?
      You may call the tow company of your choice to pick up your vehicle after current information has been presented and vehicle has been paid for. Owner must sign a Release Authorization Form authorizing a third party to redeem the vehicle.

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