What are your hours of operation?
We are open Monday through Saturday 8 a.m. – 5 p.m., closing from 12:00 Noon until 1 p.m. for lunch and closed on Sundays.
Why was my vehicle towed?
Each vehicle is directed to the Vehicle Storage Facility by the Little Rock Police Department.
What are the methods of payment?
Cash, Visa, MasterCard or Discover Card. NO CHECKS ACCEPTED.
Can I sign my vehicle over to the City to retrieve personal belongings?
No, the City of Little Rock is prohibited from taking ownership of vehicles.
What is a police hold?
A hold, which is placed by the officer on a vehicle that is under investigation.
Is my vehicle secured?
We have 24 hour surveillance system and attendants on duty 24 hours a day, 7 days a week. We attempt to protect vehicles from weather conditions, if vehicle is not heavily damaged.
What paperwork do I need to retrieve my vehicle?
Current Registration, Current Insurance and a Valid Drivers License.
What if I don’t have a driver’s license?
You will need a picture ID to prove who you are and another person with a Valid Drivers License to drive vehicle.
Can someone else retrieve my vehicle for me?
With a notarized statement from the owner authorizing named person to retrieve vehicle along with a description of vehicle to be picked up (preferably a VIN).
My vehicle was stolen, what do I do?
We direct the customer to the Little Rock Police Department to get a Stolen Vehicle Report, which will allow them to only pay towing and administrative charges if picked up within 5 days of notification of vehicle being found.
The owner is in jail, how can someone else pick up his/her vehicle?
Person(s) wishing to retrieve vehicle must obtain a Statement of Incarcerated Person, which will have the owner’s signature and description of vehicle to be picked up along with person(s) name to retrieve that vehicle.
What do I do if my vehicle needs to be towed?
You may call the tow company of your choice to pick up your vehicle after current information has been presented and vehicle has been paid for. Owner must sign a Release Authorization Form authorizing a third party to redeem the vehicle.
Do we tow vehicles?
No.