Frequently Asked Questions (FAQ)
- What if I didn't receive a form?
- What if I don't have a permanent address?
- What if I don't have a home?
- How do I get a form in a different language?
- Is there another way to get the form other than through the mail?
- What if I don't fill out the Census form?
- What if I make a mistake on the form?
- What if I lose the form?
- Do I have to fill the form in?
- How do I know the form I received isn't a counterfeit?
- Who sees my information?
- I filled out my form and mailed it in but a census taker still visited my home?
- Why does the census taker visit my home more than once?
1. What if I didn't receive a form?
If you did not receive a form, call the Telephone Questionnaire Assistance center at 1-866-872-6868. (If you prefer a Spanish-speaking operator, then dial 1-866-928-2010.) The lines will be open from 8 a.m. to 9 p.m. (your local time) seven days a week from February 25, 2010 through July 30, 2010. For the hearing-impaired, TDD 1-866-783-2010 (during the times noted above).
2. What if I don't have a permanent address?
You should be counted where you live and sleep most of the time. These residence rules serve as the guiding principle for the census, whether you are living with relatives because of a natural disaster or foreclosure, or are a college student living away from home, or a soldier living on a military base.
3. What if I don't have a home?
At the Census Bureau we understand that these can be challenging times for many people. Because of this, we created the Service Based Enumeration (SBE) operation. The SBE is designed to provide an opportunity for people experiencing some form of displacement or lack of permanent address to be included in the census, by counting them at service-based locations, such as homeless shelters, soup kitchens, etc. The Be Counted form is another way people can take part in the census. Be Counted forms are census forms that are available at various community locations for use by people who either did not receive a census form in the mail or who believe they were not otherwise included on any other census form.
4. How do I get a form in a different language?
The forms are available in six languages: English, Spanish, Chinese (simplified), Korean, Russian and Vietnamese. English/Spanish bi-lingual forms will be mailed to areas with large numbers of Spanish-only households. You will be able to request a form in one of the five non-English languages via toll-free numbers that will be available closer to Census Day. However, Language Assistance Guides are available in 59 different languages to help people fill out the English version of the census form. You may also access large print and Braille guides and a language reference dictionary.
5. Is there another way to get the form other than through the mail?
Be Counted forms are census forms that are available at various community locations for use by people who either did not receive a form in the mail or whose information was not collected on any other form. Be Counted forms are available in English, Spanish, Chinese, Korean, Vietnamese and Russian. These forms can be picked up in various community locations and mailed back in the attached postage-paid envelope.
6. What if I don't fill out the Census form?
Many residents who do not complete and return a 2010 Census form will receive a replacement form. If no form is mailed back, residents can expect a personal visit from a census taker some time after March 2010. The census taker will ask you the questions on the form, record your answers and then submit the form for your household.
7. What if I make a mistake on the form?
If you checked the wrong box, just draw a line through it and mark the correct box for the question. If the error is in a write-in box, carefully draw a line through the incorrect entry and write the correct information as close as possible to the entry.
8. What if I lose the form?
If you lost or misplaced your form, call the Telephone Questionnaire Assistance Center at 1-866-872-6868. (If you prefer a Spanish-speaking operator, then dial 1-866-928-2010.) The lines will be open from 8 a.m. to 9 p.m. (your local time) seven days a week from February 25, 2010 through July 31, 2010. For the hearing-impaired, TDD 1-866-783-2010 (during the times noted above)
9. Do I have to fill the form in?
Yes. Respondents are required by law to answer all questions to the best of their ability.
10. How do I know the form I received isn't a counterfeit?
Any request for census information from the Census Bureau will be clearly identified as coming from the U.S. Census Bureau and as OFFICIAL BUSINESS of the United States. Before your household receives a mailed form, a phone call or a visit from the Census Bureau, you will be given a few days' notice with a letter from the Census Bureau Director.
11. Who sees my information?
By law, the Census Bureau cannot share respondents' answers with anyone, including the IRS, FBI, CIA or any other government agency. All Census Bureau employees take the oath of nondisclosure and are sworn for life to protect the confidentiality of the data. The penalty for unlawful disclosure is a fine of up to $250,000 or imprisonment of up to 5 years, or both.
12. I filled out my form and mailed it in but a census taker still visited my home?
Quality checks are used to assure our procedures are working and that our staff is doing the job they were assigned to do. These checks require that some households be visited more than once. Additionally, if you returned your form late, your response might not be logged before a census taker is sent out.
13. Why does the census taker visit my home more than once?
Census takers visit local homes up to three times to record resident information for 2010 Census. The census taker leaves a door hanger, featuring a phone number, each time, if the residents they're trying to reach aren't home. Residents can then call the number to schedule the visit. In addition, quality checks to ensure that census procedures are working and census staff is doing their job will require that some households be visited more than once.