Storm Update 5
I am pleased to report that Little Rock is recovering well from the storm on Christmas night. Below you will find updates regarding the Yard Waste, Potholes, Trash and Recycling, Entergy, Comcast and AT&T:
· YARD WASTE – The City of Little Rock has removed approximately 700 tons of yard waste from residences in the city to date. We have eight normal yard waste crews picking up bags and typical debris and we have 18 additional crews picking up broken limbs and larger debris. If you have yard waste that needs to be picked up, please take it to the curb and call 311. Please be patient as there is a tremendous amount of debris to be collected and the City is working to pick up everyone’s waste as quickly as possible.
· POTHOLES – The weather has caused innumerable potholes on our city streets. The City is repairing pot holes as they are reported. Citizens should report potholes to 311 when they see them. Under normal circumstances, most potholes are repaired within 1-2 working days of being reported; however, because of the recent extreme weather it may take a little longer due to the volume of requests. The state Highway Department is filling the potholes on the state highway routes that run through town.
· TRASH AND RECYCLING - Recycling and garbage pickup are back to their regular schedules; however, this is a holiday week so all collections since Tuesday are running a day later than normal. On, January 7 recycling and garbage will resume normal schedules. Waste Management asks that residents please leave recycling containers on the curb until crews can get to them. Also, Waste Management crews have been instructed to pick up overflow materials that are set beside the cart. Also, the Little Rock Landfill at 10801 Ironton Cutoff is open Monday through Friday from 7 a.m. until 4 p.m. and it will be open thisSaturday from 7 a.m. until 4 p.m.
· ENTERGY – Entergy reports they have restored power to everyone who is able to receive power in Little Rock. If you are still without power, you may need to have a Master Electrician reconnect the wiring to your home. The City’s Planning Department will waive the cost of reconnection fees and inspection fees for any meters that were damaged due to the ice storm. A Master Electrician needs to obtain the permit on behalf of the individual needing the work completed.
- COMCAST – Technicians and contractors continue their work to address storm-related outages that caused the loss of commercial power and subsequently a loss of Xfinity services. Comcast expects all customers to have their service restored by the end of this weekend. Comcast experienced many of the same problems that Entergy crews have encountered, including downed trees. Comcast cannot repair their infrastructure until the areas are deemed safe and the power company has restored power.
- Comcast has brought in additional Comcast crews from Indiana, Michigan, Kentucky and Tennessee as well as additional local contractors to help clear debris and restore service. The reason manyWest Little Rock customers lost service last night was because a tree trimmer accidentally cut through a main Comcast fiber optic line. The line has since been patched and service should have been restored late last night to the customers who lost service.
- If any customers have had power restored but are still without service, please call 1-800-XFINITY (1-800-934-6489). Comcast also provided the following link, which offers information about problems after an outage:http://customer.comcast.com/help-and-support/cable-tv/outages-in-your-area. Sometimes a reboot of equipment helps when power is back on but service is not.Comcast advises they work directly with customers to issue credits on a case-by-case basis.
· AT&T – There were no major U-verse outages due to the ice storm and those outages that did occur were power-related. Generators were used to power services, including U-verse, until commercial power was restored. Generators were brought in from Texas, Oklahoma and Northern Arkansas to power AT&T cell sites without power. Customers in the Little Rock area may have experienced temporary issues with their wireless and wireline services in the coverage area of the cell sites affected. AT&T technicians worked quickly to resolve any issues. AT&T reports they are back to business as usual.
I am grateful for all of the men and women who worked long hours to restore power to our citizens. I am grateful for all of our City employees who worked to open a warming center and an overnight shelter for our residents who lost power, who staffed our 311 call center, who picked up trash and recycling and who continue to pick up and process yard waste from the storm. They have been working around the clock. I am also especially grateful for the patience our citizens showed during this very difficult time. I know that losing power is a very difficult and frustrating experience and I appreciate all of the patience our citizens showed as crews worked to restore power and pick up trash, recycling and yard waste as quickly as possible. Should you have any questions, please contact me at 501-371-4510.
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