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Back to 3–1–1 Synopsis
3–1–1 SERVICE INFORMATION
January – April 2008 / January – April 2007
| Month |
Calls to 311
Center |
Calls to Other
Departments |
Total Service
Requests |
| |
2008 |
2007 |
2008 |
2007 |
2008 |
2007 |
| January |
5,300 |
2,219 |
2,570 |
2,398 |
7,870 |
4,617 |
| February |
5,558 |
2,505 |
3,060 |
1,965 |
8,618 |
4,470 |
| March |
6,082 |
4,290 |
3,186 |
2,208 |
9,268 |
6,498 |
| 1st Quarter Subtotal |
16,940 |
9,014 |
8,816 |
6,571 |
25,756 |
15,585 |
| April |
7,758 |
4,990 |
3,148 |
2,172 |
10,906 |
7,162 |
| 2nd Quarter Subtotal |
7,758 |
4,990 |
3,148 |
2,172 |
10,906 |
7,162 |
| Year–to–Date |
24,698 |
14,004 |
11,964 |
8,743 |
36,662 |
22,747 |
| Average Per Workday |
294 |
169 |
142 |
105 |
436 |
274 |
Service requests forwarded to City Departments during the year 2008 and the status of those requests are as follows:
PUBLIC WORKS
The most common service requests referred to Public Works are Recycle Bin Issues, Knuckleboom Pick–up, Missed Recycle Pick–up, Garbage Cart Issues and Dumpster Requests.
| Division |
Total Service
Requests |
Open |
Closed |
% Closed |
| |
2008 |
2007 |
2008 |
2007 |
2008 |
2007 |
2008 |
2007 |
| Administration |
0 |
1 |
0 |
0 |
0 |
1 |
0% |
100% |
| Civil Engineering |
14 |
18 |
1 |
0 |
13 |
18 |
92.9% |
100% |
| Operations |
1,840 |
1,147 |
138 |
0 |
1,702 |
1,147 |
92.5% |
100% |
Traffic
Engineering |
540 |
519 |
5 |
0 |
535 |
519 |
99.1% |
100% |
Parking
Enforcement |
3 |
1 |
0 |
0 |
3 |
1 |
100% |
100% |
| Solid Waste |
21,504 |
16,839 |
3,457 |
0 |
18,047 |
16,839 |
83.9% |
100% |
| Total |
23,901 |
18,525 |
3,601 |
0 |
20,300 |
18,525 |
84.9% |
100% |
HOUSING & NEIGHBORHOOD PROGRAMS
The most common service requests referred to Housing and Neighborhoods are High Grass & Weeds, Trash/Rubbish/Debris on Premises and Dead Animals in Yard.
| Division |
Total Service
Requests |
Open |
Closed |
% Closed |
| |
2008 |
2007 |
2008 |
2007 |
2008 |
2007 |
2008 |
2007 |
| Housing/Rental |
323 |
363 |
113 |
17 |
210 |
346 |
65% |
95.3% |
| Premise |
921 |
1,226 |
418 |
365 |
503 |
861 |
54.6% |
70.2% |
| Animal Services |
316 |
25 |
0 |
1 |
316 |
24 |
100% |
96% |
| Total |
1,560 |
1,614 |
531 |
383 |
1,029 |
1,231 |
66% |
76.3% |
PLANNING & DEVELOPMENT
The most common service request referred Planning & Development is Working without a Permit.
| Division |
Total Service
Requests< |
Open |
Closed |
% Closed |
| |
2008 |
2007 |
2008 |
2007 |
2008 |
2007 |
2008 |
2007 |
| Building Codes |
11 |
8 |
2 |
0 |
9 |
8 |
81.8% |
100% |
| Zoning |
8 |
5 |
0 |
0 |
8 |
5/td>
| 100% |
100% |
| Total |
19 |
13 |
2 |
0 |
17 |
13 |
89.5% |
100% |
PARKS & RECREATION
The most common service request referred to Parks is Park Landscaping and Tree/Limbs Down.
| Division |
Total Service
Requests |
Open |
Closed |
% Closed |
| |
2008 |
2007 |
2008 |
2007 |
2008 |
2007 |
2008 |
2007 |
| Parks Management |
33 |
20 |
0 |
0 |
33 |
20 |
100% |
100% |
| Parks Programs |
1 |
2 |
0 |
0 |
1 |
2 |
100% |
100% |
| River Market |
0 |
1 |
0 |
0 |
0 |
1 |
0% |
100% |
| Golf |
0 |
0 |
0 |
0 |
0 |
0 |
0% |
0$ |
| Total |
35 |
23 |
0 |
0 |
34 |
23 |
100% |
100% |
COMMUNITY PROGRAMS
| Division |
Total Service
Requests |
Open |
Closed |
% Closed |
| |
2008 |
2007 |
2008 |
2007 |
2008 |
2007 |
2008 |
2007 |
Community
Programs |
0 |
1 |
0 |
0 |
0 |
1 |
0% |
100% |
| Total |
0 |
1 |
0 |
0 |
0 |
1 |
0% |
100% |
3–1–1 CALL CENTER INFORMATIONAL CALLS
This category represents the balance of the calls received that are information inquiries only that do not result in an official service request (i.e., event schedules, special events, directory assistance for City, State, etc.)
| Division |
Total Service
Requests |
Open |
Closed |
% Closed |
| |
2008 |
2007 |
2008 |
2007 |
2008 |
2007 |
2008 |
2007 |
| Information Calls |
11,148 |
2,571 |
0 |
0 |
11,148 |
2,571 |
100% |
100% |
| Total |
11,148 |
2,571 |
0 |
0 |
11,148 |
2,571 |
100% |
100% |
WORK LOAD SUMMARY
| Department |
Total Requests |
% of Total |
| |
2008 |
2007 |
2008 |
2007 |
| Public Works |
23,901 |
18,525 |
65.2% |
81.4% |
| Housing & Neighborhood Programs |
1,560 |
1,614 |
4.3% |
7.1% |
| Planning & Development |
19 |
13 |
<1% |
<1% |
| Parks & Recreation |
34 |
23 |
<1% |
<1% |
| Community Programs |
0 |
1 |
<1% |
<1% |
| Information Calls |
11,148 |
2,571 |
30.4% |
11.3% |
| Total |
36,662 |
22,747 |
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