The Operations Division consists of administrative personnel, work crews, and
equipment necessary to schedule and carry out the functions of Public Works
related to street and drainage maintenance and traffic control signs and
markings in the City of Little Rock.
The Operations Division office is located at 3313 J. E. Davis Drive,
Arkansas, 72209. You may contact our Service Request Desk at (501) 918-3600
or dial 3-1-1 with requests or questions. The Operations Division fax
number is (501) 918-3670. Office hours are from 8:00 AM to 4:30 PM,
Scheduling Work Requests
Scheduling personnel in the Operations Division are responsible for taking work
requests from the public, City administration, or other divisions of Public
Works. Once a work request has been submitted, scheduling personnel link the
request with current activities and resources. The request is then given a work
order number and scheduled with an appropriate work crew. Emergency repairs are
given priority, and all other minor repairs or maintenance activities are
scheduled as soon as available resources permit. Major repair or maintenance
requests are investigated by an Operations foreman or Scheduling personnel to
determine resources needed for the job.
Life Cycle of a Work Request
A citizen notices a drainage problem and calls
Operations' Service Request Desk at (501) 918-3600, or uses the City 3-1-1 request system.
Scheduling reviews the request, linking it with an
assessment of current activities and available resources. Civil Engineering
provides assistance if the task will involve structural modifications or major
Civil or Traffic Engineering determine the need for
major repairs to streets and drainage facilities. Work is scheduled when funds
are available, and a work request file is activated based on priority of the
After a routine request is given a work order number,
the task is given to a foreman for completion.
A letter/survey informing the customer of the
timetable for completion of the task is mailed or e-mailed to the requestor.
Crews are sent out to perform the task.
All activities associated with the work order are entered into the Management
Information System. When the task is completed, the MIS documents the resources
used for meeting the request of the customer.
Street Drainage and Maintenance
Normal street and drainage maintenance activities include street cleaning,
repair, and resurfacing. Also included are bridge repair, ditch-digging and
cleaning, rights-of-way mowing and cleaning, tree trimming and removal, and
snow and ice removal. Routine maintenance procedures and repairs are completed
with available resources.
Many major street or drainage repairs are first investigated by Public Works
Operations Division. If existing street or drainage structures need major
modification or repair, Public Works Civil Engineering Division is contacted to
investigate and recommend project design specifics.
Included among the responsibilities of Public Works Operations are production,
installation, and repair of traffic signs. Traffic signal repair and
maintenance is provided by the Traffic Engineering Division. Operations is
responsible for all traffic control pavement markings on City streets.
Things You Should Know...
Concerns about streets or drainage should be directed to our Service Request
Desk at (501) 918-3600 or dial 3-1-1 for requests and general information. This will expedite necessary
investigations and/or scheduling. The Operations E-Service web site provides
customers with an online form to provide information to describe the problem
and submit a service request form directly to Public Works Operations. An
e-mail response will be sent within fifteen (15) minutes to verify that your request has
been received. The request will be investigated by staff and the customer will
then receive a response reporting request status. Upon completion of work, a
final e-mail will report the completion date.
Potholes are usually patched with hot-mix asphalt. Other street condition
problems are addressed by a number of proven repair methods. Operations works
to locate the problem source in order to make complete and permanent repairs,
provided weather and conditions allow. Public Works Operations determines need
for street resurfacing based on engineering considerations. Questions about
resurfacing should be directed to Public Works Operations at (501) 918-3600.
Operations schedules crews according to current activities and available
resources at the time work is requested. A request will be scheduled as
manpower, materials, and equipment are available.
Operations crews do not repair traffic signals. Traffic signal malfunctions
should be reported to Traffic Engineering at (501) 379-1800.
Streets with curbs and gutters are cleaned routinely with a street sweeping
machine according to schedule. Downtown streets are cleaned three (3) nights per week,
major arterial and collector streets are cleaned once per week, and subdivision
and neighborhood streets with curbs are cleaned once per month. Street sweeping
schedules are posted on the Government Access Channel - LRTV (cable channel
- 2015 Snow Clearing Route Map
- If you are not sure where to direct your Public Works question, call our Service
Request Desk at (501) 918-3600.
For More Information
Eric Petty, P.E. - Manager
3313 J. E. Davis Drive
Little Rock, AR 72209
Office: (501) 918-3647
Fax: (501 )918-3670
For general service requests contact:
Service Request Desk at (501) 918-3600 or dial 3-1-1.