City of Little Rock Grevience Procedures
July 1, 1999
The City of Little Rock, Arkansas, has instituted the following
procedures for the prompt and equitable resolution of complaints
alleging any action prohibited by the U. S. Department of Justice
regulations implementing Title U of the Americans with Disabilities Act.
Title U states, in part, that "no otherwise qualified disabled
individual shall, solely by reason of such disability, be excluded from
the participation in, be denied the benefits of, or be subjected to
discrimination: in programs or activities sponsored by a public entity.
Complaints should be addressed to the City of Little Rock's ADA Coordinator: Mr.
Odies Wilson, III, Little Rock City Hall, 500 West Markham Street, Little Rock, AR, 72201, or
by (501) 371-4510.
Complaints must be in writing or another "equally effective'
form of communication, containing the name and address of the
complainant, and shall state the facts upon which the allegations are
based. City Staff will assist in drafting the complaint, if requested,
and will ensure the complaint is documented in written form.
Complaints must be filed with fifteen (15) business days after the complainant becomes aware of the alleged violation.
Upon the filing of a complaint, the ADA Coordinator shall
initiate a prompt investigation of the alleged violation, affording all
interested persons and their representatives, if any an opportunity to
submit evidence relevant to the complaint.
A written determination as to the validity of the complaint and a
description of the resolution, if any, shall be issued by the ADA
Coordinator and a copy forwarded to the complainant no later than thirty
(30) business days after its filing. The ADA Coordinator will ensure
"Equally Effective Communication", if necessary.
The ADA Coordinator shall maintain the files and records of the City relating to the complaint filed.
The complainant can request a hearing of the case before the ADA
Grievance Committee in instances where he or she is dissatisfied with
the determination or proposed resolution of the ADA Coordinator. The
request for reconsideration must be made in writing or other "Equally
Effective Communication” and provided to the ADA Coordinator within ten
(I0) business days following the Complainant's receipt of the ADA
Coordinator's determination and proposed resolution, if any, and
communicate the reasons for dissatisfaction. All members of the ADA
Grievance Committee will be sent the request for reconsideration within
ten (10) business days of receipt of the request for hearing. Each
Committee member will review all prior documents and will participate in
a determination whether or not to grant or deny the request for
reconsideration within: Fifteen (15) business days from his/her receipt
of the request.
Such meeting may be held via conference call or telephone poll. If
the request for reconsideration is granted by a majority of the
Committee, the Committee will schedule a hearing at its first available
opportunity, but within thirty (30) days of the meeting date where the
request for reconsideration was granted. Upon hearing, the matter will
be determined by the Grievance Committee within fifteen (I5) business
days and submitted in writing or other "Equally Effective Communication"
to the complainant.
The right of a person to a prompt and equitable resolution of
the complaint filed hereunder shall not be impaired by the person's
pursuit of other remedies such as the filing of an ADA complaint with
the appropriate state or federal agency. Use of this procedure is not a
prerequisite to the pursuit of other
These procedures shall be construed to protect the substantive
rights of interested persons, to meet appropriate due process standards
and to assure that the City of Little Rock complies with Title 11 of the
ADA and implementing regulations.